WD My Passport 5TB Black Portable External HDD USB 3.2 Gen 1 Secure Drive

Orders placed before 11:00 are usually dispatched the same working day. Orders placed after 11:00, or during weekends and public holidays, will be processed and dispatched on the next working day.

After dispatch, the delivery time depends on the selected delivery service and the courier.

Yes, returns are accepted in accordance with our return policy and your statutory rights.

Returned items should be complete, securely packed, and returned with all original accessories and packaging where possible. Once the item is received, it will be inspected before any refund or replacement is approved.

For CPUs and other delicate electronic components, we check for physical or installation-related damage, including bent pins, damaged contact pads, socket damage, thermal paste contamination, missing parts, or other signs of incorrect installation, misuse, or handling damage.

If the item has been damaged after delivery or used beyond what is necessary to inspect it, this may affect refund eligibility, and a deduction or refusal may apply where permitted by law.

This does not affect your statutory rights if the item is faulty, not as described, or not fit for purpose.

If your item arrives damaged, please contact us as soon as possible and send clear photos of the product, packaging, and damaged part.

Please do not install, use, repair, or modify the item before contacting us. We will review the information and advise the next steps.

Damage caused after delivery, including incorrect installation, bent CPU pins, damaged contact pads, socket damage, misuse, or other handling damage, may affect refund or replacement eligibility.

This does not affect your statutory rights.