Refund policy
Last updated: September 1, 2026
This Return and Refund Policy applies to orders placed through our online store.
Your statutory rights are not affected by this policy.
Consumer cancellation rights
If you are a consumer buying online, you have the legal right to cancel your order without giving a reason within 14 days from the day you receive the goods.
To cancel your order, you must inform us clearly before the 14-day cancellation period has expired. You can do this by contacting us by email or by using our contact form.
Please contact us at:
Email: hello@ssd247.co.uk
After you notify us that you wish to cancel, you must return the goods to us within 14 days.
Return instructions
Please contact us before sending any product back.
This allows us to provide the correct return instructions, confirm the return address and, where required, assess the issue before the product is shipped back.
Please do not send goods back without contacting us first.
Returns should be sent to:
NIDEX LIMITED
Cavvys Yard
87 Fengate
Peterborough
PE1 5BA
United Kingdom
The customer is responsible for ensuring that returned goods are properly packed and protected during return shipping. We recommend using a tracked and insured delivery service.
Condition of returned goods
Returned goods must be the same goods that were supplied to you.
You may inspect the goods in the same way as would normally be possible in a shop. However, if the value of the goods has been reduced because of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may reduce the refund to reflect the loss in value.
This may include, but is not limited to:
goods that have been used beyond normal inspection;
goods that are damaged, marked, scratched, altered or contaminated;
missing accessories, manuals, cables, adapters, protective covers, packaging inserts or original parts;
damaged or incomplete retail packaging where this reduces the resale value;
products that have been installed, registered, activated, modified or used in a way that goes beyond reasonable inspection.
Serial numbers, product identifiers and inspection
For fraud prevention, warranty control and return verification, we record serial numbers, product identifiers, barcodes, security markings and/or other identifying details for the products we supply.
All returned products are inspected before a refund, replacement or repair is processed.
We cannot accept a return or issue a refund for a product that is not the same product we supplied.
If the returned product has a missing, removed, altered, damaged or non-matching serial number, barcode, product identifier or security marking, the return may be refused and the item may be returned to the customer.
This does not affect your statutory rights where the goods are faulty, not as described or not fit for purpose.
Processors, CPUs, motherboards, pins and contact damage
For processors, CPUs, motherboards and similar computer components, customers must take reasonable care when handling, inspecting and returning the product.
You may inspect the product in the same way as would normally be possible in a shop. However, installing the product, attempting installation, applying force, bending pins, damaging CPU contacts, damaging socket contacts, scratching contact pads, removing protective covers incorrectly, applying thermal paste, or causing any other physical damage may go beyond what is necessary to inspect the product.
Processors, CPUs and motherboards returned with bent pins, damaged contacts, damaged socket pins, scratched contact pads, thermal paste contamination, missing protective covers, installation marks, impact damage or other signs of mishandling will be inspected before any refund is issued.
If the product has been damaged due to handling, installation, attempted installation, incorrect fitting, incompatible hardware, misuse or third-party repair, we may reduce the refund to reflect the loss in value or refuse the return where permitted by law.
This does not affect your statutory rights where the goods are faulty, not as described or not fit for purpose.
Photos, video and return assessment
Before sending a product back to us, please contact us first and provide clear photos or video where reasonably requested.
This helps us assess the issue, confirm the product condition and provide the correct return instructions.
For processors, CPUs, motherboards, memory, storage drives, graphics cards and other electronic components, we may ask for photos or video showing:
the product from all sides;
the serial number, product label, barcode or other product identifier;
CPU pins, contact pads or socket area, where relevant;
the retail packaging and accessories;
the shipping box and shipping label;
any visible damage, defect or issue.
If the product is reported as damaged, faulty, incorrect or not as described, photos or video may be required before return instructions are provided.
All returned products are inspected after arrival. A refund, replacement or repair will only be processed after the returned product has been checked and confirmed to match the product supplied.
Refunds
Once we receive and inspect the returned goods, we will process any refund due within 14 days.
Refunds will be made using the same payment method used for the original order, unless agreed otherwise.
If you cancel your order under your consumer cancellation rights, we will refund the price paid for the goods and the standard delivery cost, where applicable.
If you selected a more expensive delivery option than our standard delivery method, we will only refund the amount equal to our standard delivery cost.
We will process any refund due without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.
If the returned goods have been handled beyond what is necessary to inspect them, or if goods are returned damaged, incomplete or with missing parts or accessories, we may reduce the refund to reflect the loss in value.
Return shipping costs
If you are returning goods because you changed your mind, ordered the wrong item, no longer require the item, or the item is not suitable for your device despite being correctly described, you are responsible for the cost of return shipping.
If the goods are faulty, damaged on arrival, incorrect or not as described, we will provide return instructions and, where appropriate, cover reasonable return shipping costs.
Faulty, damaged or incorrect goods
Please check your order as soon as possible after delivery.
If the goods arrive damaged, incorrect, faulty or not as described, please contact us as soon as possible and provide:
your order number;
a clear description of the issue;
photos or video showing the problem, where relevant;
photos of the product, serial number, packaging and shipping label, where relevant.
If the goods are confirmed to be faulty, incorrect or not as described, we will offer the remedy required by law, which may include a repair, replacement, refund or partial refund depending on the circumstances.
Compatibility
Customers are responsible for checking product compatibility before placing an order.
For processors, motherboards, memory, storage drives, graphics cards and similar computer components, compatibility may depend on the customer’s device, motherboard model, chipset, socket type, BIOS version, firmware, operating system, available slots, power supply, cooling system and manufacturer limitations.
A product is not faulty simply because it is incompatible with the customer’s device or system, provided that the product was correctly described and supplied as ordered.
Damage caused by incorrect installation, attempted installation into an incompatible socket or slot, excessive force, incorrect BIOS or firmware configuration, inadequate cooling, incorrect power supply or third-party repair is not considered a product fault.
If you are unsure about compatibility before ordering, please contact us before purchase.
Data, passwords and storage devices
Before returning any storage drive, computer component or electronic device that may contain personal data, the customer is responsible for backing up and removing any personal files, passwords, encryption keys, account locks or security settings where possible.
Returned storage devices or electronic products may be tested, reset, formatted or securely wiped as part of inspection, repair, replacement, refurbishment or resale assessment.
We are not responsible for data left on returned products.
Non-returnable items
Some items can only be returned if they are faulty, not as described or not fit for purpose.
This may include:
personalised, custom-made or special-order products;
sealed software, licence keys, activation codes or digital products once opened, downloaded, activated or used;
products that cannot be returned for health, hygiene or safety reasons once unsealed;
products that have been modified, damaged or repaired by the customer or a third party.
Orders cancelled before dispatch
If you contact us before your order has been dispatched, we will try to cancel the order before shipment.
If the order has already been dispatched, you may still return it under this policy after delivery.
Business customers
Consumer cancellation rights apply to consumers only.
If you are buying as a business, trade customer or reseller, returns for unwanted or incorrectly ordered goods are accepted only at our discretion, unless the goods are faulty, incorrect or not as described.
Business customer returns may be refused or may be subject to a restocking fee, inspection fee or deduction where permitted by law.
How to contact us
For returns, cancellations and refund requests, please contact us at:
Company name: NIDEX LIMITED
Registered office: Hilton Hall, Hilton Lane, Wolverhampton, Staffordshire, England, WV11 2BQ
Return address: Cavvys Yard, 87 Fengate, Peterborough, PE1 5BA, United Kingdom
Please include your order number in all messages.
Cancellation form
You may use the form below, but you do not have to use this exact form.
To: NIDEX LIMITED
Email: hello@ssd247.co.uk
Return address: Cavvys Yard, 87 Fengate, Peterborough, PE1 5BA, United Kingdom
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date: