Shipping policy

Last updated: September 1, 2026

This Shipping Policy applies to orders placed through our online store.

Delivery areas

We deliver to the United Kingdom unless stated otherwise during checkout.

International delivery may be available only where shown during checkout. If international delivery is available, the customer is responsible for any import duties, customs charges, taxes or local fees that may apply in the destination country.

Dispatch times

We aim to dispatch orders within 1 working day after the order has been placed, payment has been received and any required security checks have been completed.

Orders are processed on working days only. Working days are Monday to Friday, excluding bank holidays and public holidays in England.

Dispatch times may be longer during busy periods, stock checks, security checks, courier delays or events outside our reasonable control.

Delivery methods and costs

Available delivery options, estimated delivery times and delivery costs are shown during checkout before you place your order.

Delivery costs depend on the delivery method, product size, product value, destination and courier service selected.

Where tracking is available, tracking details will be provided after dispatch.

Delivery estimates

Delivery dates and times are estimates unless we expressly agree otherwise in writing.

For consumer orders, unless a different delivery period has been agreed, we will deliver the goods within 30 days after the order has been accepted.

If we become aware of a significant delay, we will contact you where appropriate.

Delivery address

Orders will be delivered to the address provided during checkout.

The customer is responsible for ensuring that the delivery address, postcode, contact details and any delivery instructions are complete and accurate.

We are not responsible for delays, failed delivery or loss caused by an incorrect, incomplete or inaccessible delivery address provided by the customer.

Delivery instructions and courier options

Any delivery preference, redirection, safe place instruction, preferred neighbour instruction, collection point request or delivery change made by the recipient through the courier’s website, app or account is controlled by the recipient and the courier.

We cannot select, change, approve or control recipient-side delivery options after the parcel has been handed to the courier.

If the customer or recipient changes delivery instructions directly with the courier, responsibility for that change rests with the customer or recipient.

Missed delivery and failed delivery attempts

If the courier is unable to deliver because no one is available, access is restricted, the address is incomplete or the parcel is not collected from a collection point, the courier may attempt redelivery, hold the parcel for collection or return the parcel to us.

If a parcel is returned to us because delivery could not be completed due to customer error, refusal, non-collection or incorrect address details, we may deduct reasonable delivery, return and handling costs from any refund where permitted by law.

Lost, delayed or damaged parcels

If your parcel is delayed, lost or arrives damaged, please contact us as soon as possible.

Please provide your order number and, where relevant, photos of the parcel, packaging, shipping label and any visible damage.

We may need to contact the courier and review tracking, proof of delivery, GPS delivery data, delivery photos, signature records or other courier evidence before resolving the issue.

Proof of delivery

Courier tracking, delivery confirmation, delivery photo, GPS location, signature record or collection confirmation may be used as proof of delivery.

If tracking confirms delivery to the delivery address or delivery according to recipient-controlled courier instructions, we will review the courier evidence before deciding the next step.

Risk and responsibility

For consumer orders, the goods become your responsibility when they are delivered to you or to a person identified by you to receive them.

If you arrange your own courier, collection or freight service, the goods become your responsibility when they are handed over to your chosen carrier.

For business customers, risk passes on delivery, collection or handover to the carrier, depending on the delivery arrangement agreed.

Order security checks

For fraud prevention and customer protection, some orders may be subject to security checks before dispatch.

We may delay dispatch, request additional information, cancel an order or refund payment where we reasonably suspect fraud, unauthorised payment, incorrect details, high-risk delivery instructions or other suspicious activity.

Contact us

For delivery questions, please contact us at:

Email: hello@ssd247.co.uk
Company name: NIDEX LIMITED

Please include your order number in all messages.